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Get in touch

Do you have questions about Spark Media Optimizer, your WordPress site, or just want to say hello? We'd love to hear from you. We'll respond within one business day.

Email us

For general questions and sales.

hello@sparkcore.io

Live chat

Chat isn't available yet. For technical questions, email the same address; put Technical support in the subject line.

Email technical support

Office address

Takkebijsters 73
4817 BL Breda
Netherlands

Company details

SparkCore

About SparkCore

SparkCore builds tools that make the web faster and simpler for teams running on WordPress. Our focus is on media optimization: fewer kilobytes without your visitors noticing the quality difference, and without you having to manually review every image.
Spark Media Optimizer is at the heart of it: a plugin that takes your existing library and new uploads, compresses them in the background, and serves them the way modern browsers prefer, including fallbacks where needed.
We work from the Netherlands with a straightforward approach: clear agreements on privacy and fair use, and support when you run into issues. Questions about custom solutions or roadmap? Feel free to email, we're happy to think it through with you.

Frequently asked questions

General information about SparkCore and Spark Media Optimizer. For all questions, see the FAQ page.

Once the plugin is running, Spark picks up your images and sends them to our environment. There they are intelligently compressed and converted to modern formats like WebP and AVIF. You don't need to do anything manually.

They stay with you, on your server or in your storage. We show visitors the optimized version instead. If you disable the plugin, your site works just like before.

Yes. You can upgrade or downgrade through your account and it takes effect immediately in our system.

We only keep your media as long as needed for processing. We don't sell data and we comply with GDPR.

Absolutely. Our team will help you get started with installation and setup if you need it.

Unlimited is intended for normal business use. If usage really gets out of hand and puts strain on our infrastructure, we'll reach out to find something that works for everyone.

Spark is most fully developed for WordPress right now. If you have a custom-built site or something else, just send us an email and we'll honestly assess whether and how we can help.

SparkCore builds software to make websites faster and lighter, with a focus on media and WordPress. Spark Media Optimizer is our plugin for compression and modern image formats.

We operate across Europe and are remote-first. You'll find our postal and legal information on our site under contact and in the legal documents.

A small, senior team of engineers and product people. No call center: you talk to people who know the product.

We aim to respond within one business day. Urgent or an outage? Mention that in the subject line, and we'll prioritize it.

Yes, upon request. Just send some context about your site and stack, and we'll schedule something in.

You remain responsible for the content you publish. Spark technically processes what you have on your site; check your licenses and model releases as always.

Depending on your plan and roadmap. Ask if you need integrations.

We process media for optimization; retention periods and locations are described in our privacy policy. Sign a data processing agreement if your organization requires it.

For larger environments we're happy to make custom arrangements. Get in touch with your requirements (sites, volumes, compliance).

For business customers often yes. Email finance/contact with your procurement process.

Report it with theme/plugin versions and an example URL. We take regressions seriously and can often provide a hotfix or workaround.

For agency partners there are options; discuss your use case.

Sometimes for agencies and hosters. Send your proposal via the contact form; we'll connect you with the right team.