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Email technical supportOffice address
Takkebijsters 73
4817 BL Breda
Netherlands
Company details
SparkCore
About SparkCore
Frequently asked questions
Once the plugin is running, Spark picks up your images and sends them to our environment. There they are intelligently compressed and converted to modern formats like WebP and AVIF. You don't need to do anything manually.
They stay with you, on your server or in your storage. We show visitors the optimized version instead. If you disable the plugin, your site works just like before.
Yes. You can upgrade or downgrade through your account and it takes effect immediately in our system.
We only keep your media as long as needed for processing. We don't sell data and we comply with GDPR.
Absolutely. Our team will help you get started with installation and setup if you need it.
Unlimited is intended for normal business use. If usage really gets out of hand and puts strain on our infrastructure, we'll reach out to find something that works for everyone.
Spark is most fully developed for WordPress right now. If you have a custom-built site or something else, just send us an email and we'll honestly assess whether and how we can help.
SparkCore builds software to make websites faster and lighter, with a focus on media and WordPress. Spark Media Optimizer is our plugin for compression and modern image formats.
We operate across Europe and are remote-first. You'll find our postal and legal information on our site under contact and in the legal documents.
A small, senior team of engineers and product people. No call center: you talk to people who know the product.
We aim to respond within one business day. Urgent or an outage? Mention that in the subject line, and we'll prioritize it.
Yes, upon request. Just send some context about your site and stack, and we'll schedule something in.
You remain responsible for the content you publish. Spark technically processes what you have on your site; check your licenses and model releases as always.
Depending on your plan and roadmap. Ask if you need integrations.
We process media for optimization; retention periods and locations are described in our privacy policy. Sign a data processing agreement if your organization requires it.
For larger environments we're happy to make custom arrangements. Get in touch with your requirements (sites, volumes, compliance).
For business customers often yes. Email finance/contact with your procurement process.
Report it with theme/plugin versions and an example URL. We take regressions seriously and can often provide a hotfix or workaround.
For agency partners there are options; discuss your use case.
Sometimes for agencies and hosters. Send your proposal via the contact form; we'll connect you with the right team.