Fair Use Policy

Unlimited plans are attractive because they're simple: no micromanagement per megabyte on your bill. At the same time, truly unlimited capacity in the cloud is rare: energy, storage, egress, and support all cost money. Fair use ensures that a single customer doesn't consistently use a disproportionately large share of resources compared to similar customers on the same plan, which would indirectly harm others or force prices up for everyone.

This policy is meant to prevent misunderstandings. Most customers stay well within fair use. A small number of edge cases require custom solutions: we'd rather work together to find an appropriate upgrade or tailored agreement than enforce a hard disconnect.

Normal use aligns with what you'd reasonably expect for your type of organization and chosen plan. Think of an online shop optimizing product photos, a media company with editorial images, an agency with multiple client sites, or a content platform with seasonal peaks. Spikes are normal; consistently extreme behavior falls outside that.

Key indicators include:

These are illustrations, not guarantees: your actual contract and any hard limits in the dashboard always apply.

No list is exhaustive, but the patterns below can be reason to reach out. Often there's a good explanation (major migration, new customer, integration error); we'll resolve it pragmatically.

Depending on the product, we measure things like objects processed, bandwidth, cache hits, API calls, or comparable units. We aim to give you visibility into your usage and trends in your account. Measurement points may evolve with product updates; we communicate material changes in measurement logic where appropriate.

If you expect to consistently exceed your plan's bandwidth, it's wise to reach out proactively. Then we can do capacity planning and prevent you from being unexpectedly degraded or blocked.

We operate on the principle of "talk first, then act". Typical steps are:

For enterprise customers, different agreements may apply: fixed committed capacity, burst agreements, dedicated support, or custom SLAs. Fair use often remains relevant as a fallback, but the details are then stated in a quote or order confirmation.

We may update this fair use policy to stay aligned with product, market, and regulations. Material changes will be announced via email, product notification, or publication on the website with an updated date. Continued use after the effective date may be interpreted as agreement, unless you object and we must reasonably provide an alternative under your contract.

Beyond fair use, technical limits may be active, such as maximum file size per request, limited parallel jobs, rate limits on APIs, or temporary throttling during peak load on shared infrastructure. These measures protect stability for all customers and are not punitive, but rather a system-level intervention.

If you find yourself hitting unexpected limits while your usage seems legitimate for business purposes, please get in touch: often there's a configuration option, a higher plan, or a temporary increase available.

When you consistently grow beyond your plan's intended scope during a billing period, SparkCore may suggest upgrading or purchasing an add-on. Depending on your contract, a true-up may apply: billing you retroactively for overage, or a planned migration to a suitable plan at the start of the next period.

We aim to communicate price changes and metric changes in a timely and transparent manner. If you have annual contracts or enterprise agreements, different rules for growth and consumption may apply.

Fair use is not a tool to unexpectedly "exclude" customers. It is a framework to ensure fairness. Both parties will make reasonable efforts to resolve misunderstandings about usage and expectations through mutual discussion before taking formal steps.

Do you expect exceptional usage, or would you like to check in advance whether your use case falls within fair use? Please contact us via our contact page. The sooner we know your plans, the better we can help you think through scale and costs.